TLH Designs LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.toshahays.com (the “Site”) and when you enroll in our course, From Idea to OMG-It-Sold™.

1. Information We Collect

• Personal Information: Name, email address, billing and shipping details, account login, and information you provide when signing up or contacting support.
• Usage Data: IP address, approximate location, device and browser details, pages viewed, time on page, clicks, scroll depth, and other interactions with the Site and course portal.
• Payment Information: Processed securely by third parties (e.g., Kajabi, Stripe, PayPal). We do not store full credit card numbers on our servers.

2. How We Use Your Information

• Deliver course content, community access, and customer support
• Process payments and manage your account
• Send transactional emails, product updates, promotions, and marketing communications
• Analyze and improve the Site, lessons, and overall user experience
• Measure ad performance and run remarketing on platforms such as TikTok, Facebook, and Google
• Comply with legal and tax obligations

3. Platform Provider: Kajabi

We host our Site, course portal, checkout, and email communications on the Kajabi platform. In doing so, Kajabi processes certain data on our behalf as a service provider.

3.1 What Kajabi May Process

• Account and profile data you submit during sign up or purchase
• Course and lesson activity (e.g., lessons viewed, progress)
• Email engagement (opens, clicks, unsubscribes, bounces)
• Checkout and subscription details necessary to complete a purchase
• Technical logs to keep the platform secure and reliable

3.2 Kajabi Analytics

Kajabi provides built-in analytics that report aggregated metrics such as page views, opt-ins, sales, refunds, and email performance. These analytics rely on cookies and similar technologies set by Kajabi to recognize returning visitors, attribute conversions, and understand engagement within the course portal and checkout.

3.3 Kajabi Email and Automations

Our marketing and transactional emails may be sent through Kajabi. When you interact with those emails, Kajabi may record engagement events to help us deliver relevant content and maintain list health. You can unsubscribe from marketing emails at any time by using the link in the email footer. Transactional or service emails related to your account may still be sent.

3.4 Payments via Kajabi/Stripe/PayPal

Payments are processed through integrated providers such as Stripe or PayPal. Your payment information is transmitted directly to the payment processor. We receive limited details necessary for order records, fraud prevention, taxes, and support.

4. Other Tracking and Analytics

We may use cookies, pixels, and similar technologies to improve functionality, analyze traffic, and personalize your experience. These tools may collect information about your activity on this Site and across other websites.

4.1 Services We Use

• Microsoft Clarity: Session replays and heatmaps to understand how visitors use the Site.
• Google Analytics: Aggregated traffic reports, conversions, and user flow insights.
• Google Tag Manager: A tag management tool that deploys analytics and marketing tags.
• TikTok Pixel: Conversion measurement and ad personalization for TikTok campaigns.
• Other Advertising Pixels: Such as Facebook/Meta for remarketing and conversion tracking.

You can manage cookies in your browser settings and use platform-provided opt-out tools (e.g., Google, TikTok, Microsoft) to limit personalized ads.

5. Sharing of Information

We do not sell your personal information. We may share information with:

• Service Providers: Kajabi, payment processors, email delivery providers, analytics and advertising partners
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or similar event

6. Data Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, so absolute security cannot be guaranteed.

7. Data Retention

We keep personal information only as long as needed for the purposes described in this Policy, to comply with our legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by record type and applicable laws.

8. International Data Transfers

Our service providers may store and process information in the United States and other countries. These locations may have different data protection laws than your country of residence. We take steps designed to protect your information in accordance with this Policy.

9. Your Rights

Depending on your location, you may have rights to access, correct, update, restrict, or delete your personal data, and to object to certain processing. To make a request, contact us at [email protected].

10. Do Not Track and Opt-Out Choices

Your browser may offer a “Do Not Track” signal. Our Site’s response may vary based on how our platform and third-party tools handle such signals. You can also opt out of personalized ads on major platforms using their settings and industry tools. Email marketing can be opted out by clicking “unsubscribe” in any marketing email.

11. Children’s Privacy

Our Site and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us so we can delete it.

12. Third-Party Links

Our Site may link to third-party websites. We are not responsible for the content or privacy practices of those sites.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised Effective Date.

14. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: [email protected]
Business Name: TLH Designs LLC